One of Son’s school friends is moving, and tomorrow is her last day of school. I decided to get some photos from their Halloween party printed and put them in a little book for her so she can take some mementos of her first schoolmates to her new home.
So I went to the websites of Costco, CVS and Walgreen’s and checked their 4×6 photo prices. All were within 2 cents of each other, and since I’m only printing sixteen photos I decided to go to the nearest place to save gas. I uploaded the photos to the CVS website and went to check out.
That’s where I ran into two problems. First, the website indicated it would be 3-4 days before I could pick up my photos. That was surprising to me since my store has a photo lab right there, and I can’t imagine that they would be so busy with internet and drop-in orders that they wouldn’t be able to fulfill my order the next day. What’s the problem? Annoying, but something I could live with, as I figured the computer added extra time in case there was a problem. I thought it was most likely they actually would be ready the next day, and if not then I would mail it. What kid doesn’t like to get a surprise in the mail?
Second, they indicated that because my order was under $5.00 they were going to charge me a $1.49 service charge.
This I do not understand. If I walk into their store and buy a pack of gum they don’t charge me a $1.49 service charge. Why would they charge me a service charge for buying under $5 worth of photos? Especially when I went to their website to order them, and saved them all that employee work time.
This did not sit well with me, so CVS lost not only my $3 and change order, but any future photo order. And I wouldn’t be walking into their store to potentially spend more money, either.
Just another example of a company being penny wise and pound foolish.
So who got my business?
The company who gave me a free 8×10 last week, for a total order of $0.00. And didn’t bat an eye. And smiled and thanked me.
The company that said they’d have my photos ready by 7:30 am (and I hadn’t ordered until 11:00 pm the night before).
The company who got an additional $11 out of me (well, it was $30 worth of merchandise for $11, but still…)…
Have you seen examples of companies doing things like this? Bloggers, please tell your stories. If you link back I’ll add your link to this post! And non-bloggers, please leave a comment. We’d love to hear!